High preference to be given to Indian living abroad, says External Affairs Minister S Jaishankar

The central government adds high preference to discussing and solving problems and complaints of Indian nationals living abroad, External Affairs Minister S Jaishankar stated in Lok Sabha on Wednesday.

He further stated that cases regarding issues of Indians living abroad are regularly recorded and monitored on the MADAD portal, which was introduced in February 2015 to assure their control in a time-bound, responsible way.

He said, “The government of India attaches high priority to addressing and resolving issues and grievances of Indian nationals living abroad. Issues and grievances can be brought to the notice of the government through any means both in India as well as at Indian missions and posts abroad.”

The minister announced tracking and monitoring by MADAD has significantly extended the mechanism for directing and solving grievances of all across Indians.

He stated since February 2015 till July 18, 2019, a sum of 50,605 grievances have been filed on MADAD, 44,360 grievances have been strongly solved, therefore addressing the resolution rate of grievances filed on MADAD almost 90 per cent.

He stated that, “Out of these, 36,805 grievances pertained to Indians living in countries of the Gulf region.”

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