The DGCA in a statement said a probe into the 7 May incident found that the ‘handling of the child by the IndiGo ground staff was deficient and ended up exacerbating the situation’
FP Staff
May 28, 2022 15:22:09 IST
Specially-abled boy barred from boarding IndiGo Ranchi-Hyderabad flight on 7 May, 2022- Facebook – Manish Gupta
The Directorate General of Civil Aviation on Saturday slapped a fine of Rs 5 lakh on IndiGo airlines for not allowing a boy with special needs to board a flight from Ranchi Airport.
The DGCA in a statement said a probe into the incident found that the “handling of the child by the IndiGo ground staff was deficient and ended up exacerbating the situation.”
It added that “a more compassionate handling would have calmed the child.”
DGCA also said that it would revisit its own regulations in light of the incident.
On 7 May, a specially-abled boy was not allowed to board the flight by IndiGo staff at the Ranchi Airport.
With inputs from agencies
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